Viola Hotel Suites



By proceeding with the reservation you accept and agree with Viola Hotel Suites that the reservation
(details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:
• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your
arrival and/or departure dates.
• Rates quoted are in Jordanian Dinars.
• Rate is for rates are depend on numbers of adults and childs.
• Rates do not include any applicable prevailing government taxes at time of occupancy. The Rates are subject to
10% Service Charge and 16% city Tax.
• The maximum number of guests per room is depend on the kind of room either 1 adult + 1 children (below 12
years old), or 2 adults +1 children (below 12 years old), or 3 adults +1 children (below 12 years old), or 3 adults +1
children (below 12 years old), or 4 adults +1 children (below 12 years old), A 5JD++ fee will be charged for each
additional children staying in our suites. Fees apply should a rollaway bed be required. Please contact the hotel for
more information.
• A cash deposit of the first night of stay or a valid credit card is required upon check-in for incidentals in addition to
full payment of room and tax.
• In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right
to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
• You must be at least 18 years of age to check-in and register for a room.
• Check-in time is from 2:00pm and check-out time is by 11:00am.
• A valid government-issued identification or passport is required at check-in.
• Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest
Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised
to consider making a reservation for the evening prior to your arrival.
• Late check-outs are available on request subject to room availability and occupancy level.
• Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out.
A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may
be incurred for late check-out after 6pm.
• A valid credit card is required for all reservations to secure your reservation.
• Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
• The Hotel accepts Visa, Mastercard credit cards. Debit Cards are accepted.
• Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at
the prevailing exchange rate upon completion of your stay.
• Cancellation of and/or amendments to your reservation must be made 48 hours (i.e., by 4pm Jordan time) prior to
your arrival date.
• Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of one night's room charge
(inclusive of any applicable prevailing government tax).

• In the event of no-show, a fee of one night's room charge (inclusive of any applicable prevailing government tax)
will be charged to your credit card provided at the time of reservation.
• For reservations for groups of 10 rooms and above, please email the Hotel at

• All rooms and suite rates include free breakfast. guest breakfast charge 7JD is applicable. Breakfast for children 5
years and under is free. Child breakfast is chargeable to guest account at walk-in price upon consumption.
• In proceeding with the reservation, you further agree to allow Viola Hotel Suites and its agents to collect, use and
disclose to any of its related corporations its agents and its third party service providers (including those outside of
Jordan) your personal data for the purposes of (i) administering, managing and maintaining your customer
relationship with us; (ii) VHS and its affiliates complying with any applicable law, governmental or regulatory
requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other
business related purposes of VHS and its affiliates.
• You may unsubscribe to any such email at any time upon receipt of the said email.
• No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants
in the room.
• No pets is permitted in the guest rooms.
• This reservation is not transferable. No name change is allowed.
• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the
Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.
• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation
information provided is falsified or incomplete.
• The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without
prior notice.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any
nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any
cancellation of the reservation by the Hotel.
• The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of
Note: VHS mean Viola Hotel Suites